Frequently asked questions
FREQUENTLY ASKED QUESTIONS
Order Issues
Collapsible content
I did not receive an order confirmation email?
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, it may be due to your order being placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Team at info@tadheen.in so that we may assist you further!
How can I modify or cancel my order?
Once an order has been placed, it cannot be modified. However, our representative will be more than happy to assist you with the cancellation of most orders requested. For order cancellations, please contact us at info@tadheen.in
Note: Once an order is being prepared for shipment, we cannot cancel it.
When can I expect my order to arrive?
Please allow 1-3 business days for processing of your online order. Our warehouse ships from Monday-Friday excluding holidays. For orders placed after 10 AM IST, they will typically ship the following business day, pending availability and credit card verification. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout. Actual delivery date may vary depending on the shipping method selected at checkout, delays due to third-party shipping carriers, or other conditions.
My order shipped but I need to change the address?
We are unable to change your shipping address once your order has shipped. Please contact UPS and update your address on the UPS website as soon as possible. If your package returns to us due to an incorrect address, we will refund your order once it arrives at our distribution center.
Shipping
Collapsible content
What shipping methods are available?
Pan India (Free Shipping over 599)
International Orders (Free Shipping over 1999)
Where does TADHEEN ship?
Tadheen currently ships to all states in India. You may experience longer delivery times when shipping to UAE and United States of America.
Do you ship internationally?
We do offer international shipping.
When will my order ship?
Any orders placed after 10 AM IST will be processed starting the following business day. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout.
My order shipped but I have not received it. What should I do?
If your order is marked as delivered but you still do not have your products, a few things may have occurred:
- Your delivery person may have put your package somewhere discreet for security.
- Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way– we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.
- A neighbor, roommate, or doorman may have accepted the package for you.
If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package is marked as delivered and has not shown up after 3-4 business days, please reach out to UPS with the tracking number
The item(s) I received was damaged. What should I do?
We are sorry you received a damaged product. Please email customer service at info@tadheen.in, as soon as possible. Please include “damaged product” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, a description of the damage and photos.
One or more items are missing from my order.
We are sorry we left out a product from your order. Please email customer service at info@tadheen.in, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) missing from your order.
Returns
Collapsible content
What’s your return policy?
We are happy to accept returns of most new, unopened products and gently used products purchased from our website at tadheen.in (“Site”) within 45 days of delivery. For orders placed between November 1 and December 25, returns must be made before January 15 of the subsequent calendar year.
• New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information.
• Gently used and undamaged products must be at least half full when returned, and with the original box and/or packaging, along with your order information.
* If the product(s) you wish you to return is/are part of a set, then all components of the set must be returned with the product(s).
• Please note that we do not accept returns of final sale items, or products that are specified as non-returnable in the product description, unless they are damaged or defective upon arrival. Only the original purchase price plus applicable taxes will be refunded. Original shipping charges cannot be refunded.
*Your order information can be found on either your original online receipt or the invoice that arrived with your package. If your Tadheen product is defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.
I want to return my item?
Please take the time to carefully package your returns along with the original packaging and receipt/invoice. You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.
Can I return an item purchased in-store to tadheen.com?
Only merchandise purchased from us.laneige.com can be returned to us.laneige.com within 45 days of purchase. If the item you wish to return was not purchased through tadheen.in, please contact the place of purchase for a resolution.
How long will it take to process my return?
Return processing may take up to 14 business days and after the return is processed it can take up to 7-10 business days for the refund to reflect on your account. Additional delays can occur if your order invoice was not included with your return. Once your return shipment is inspected and refunded, we will send you an email confirmation.
Technical
Collapsible content
Do you have a phone number I can contact?
We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST, excluding national holidays. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available.
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website.
Can I sell the products on my own site?
Your purchase of Tadheen products is only for your personal use. By purchasing Tadheen products, you agree not to resell or distribute such products for any commercial purposes and agree to our Terms of Use. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
How can I be a wholesaler?
Contact us at info@tadheen.in for distribution details.
Products
Collapsible content
How to use Skin Repair Ointment?
1. Cleanse the Affected Area: Gently wash the affected skin with lukewarm water and mild soap to remove dirt and impurities. Pat the area dry with a clean towel.
2. Apply the Ointment: Take a small amount of Tadheen Skin Repair Ointment and apply a thin layer to the affected area. Be sure to cover the entire impacted area, but avoid using excess product.
3. Massage Gently: Rub the ointment in with gentle circular motions until it is absorbed into the skin. This helps the ointment penetrate deeper and enhances its effectiveness.
4. Use Regularly: For best results, apply the ointment twice a day (morning and night). Continue for 3-4 days or until the skin is fully healed. For ongoing care, apply as needed to maintain skin health.
How to use Cold & Flu Ointment?
1. Cleanse the Skin: Wash your hands and the affected areas (chest, throat, or sinuses) with warm water to remove dirt and oils before applying the ointment.
2. Apply the Ointment: Take a small amount of Tadheen Cold & Flu Ointment and gently massage it onto your chest, throat, or back, or apply to the sinuses around your nose and forehead. Focus on areas where you experience congestion, cough, or discomfort.
3. Inhale the Vapors: As you apply, breathe in the soothing aroma deeply. The essential oils will help clear your airways and provide instant relief from congestion.
4. Massage Lightly: For better absorption, massage the ointment in circular motions to enhance its effectiveness, allowing the calming vapors to penetrate deeply.
5. Use as Needed: Apply 2-3 times a day, especially before bedtime, to ease symptoms and promote restful sleep. Reapply as needed during the day for continued relief.
How to use Sole Repair Ointment?
1. Cleanse Your Feet: Wash your feet thoroughly with warm water and mild soap. Pay special attention to the heels and soles where the skin is rough or cracked. Gently pat your feet dry with a towel.
2. Apply the Ointment: Take a generous amount of Tadheen Heel Repair Ointment and apply it directly to the affected areas, such as cracked heels, rough patches, or calluses. Focus on the soles, heels, and any other dry or damaged skin areas.
3. Massage Gently: Use your fingers to gently massage the ointment into the skin in circular motions. This will help the ointment absorb deeply and improve circulation to the area.
4. Leave It On: Let the ointment absorb completely. For best results, avoid wearing socks immediately after applying so the ointment can penetrate deeper into the skin.
5. Use Regularly: For optimal results, apply the ointment twice daily (morning and night) for 3-4 days or until the skin is fully repaired. You can continue using the ointment as needed to maintain smooth, healthy feet.
How to use Emu Oil Ointment?
1. Cleanse the Affected Area: Wash the area where you’ll be applying the ointment with warm water and mild soap. Pat, it dry with a clean towel.
2. Apply the Ointment: Take a small amount of Tadheen Emu Oil Pain Relief Ointment and apply it directly to the sore or painful area, such as joints, muscles, or any area experiencing discomfort.
3. Massage Gently: Gently massage the ointment into the skin using circular motions. This helps the ointment absorb quickly and improves circulation to the affected area.
4. Allow Absorption: Let the ointment absorb into the skin. You should feel a soothing, cooling effect shortly after application.
5. Reapply as Needed: For optimal relief, apply the ointment 2-3 times a day, or as needed, depending on the severity of the pain. Continue use until you experience significant relief or as directed by your healthcare provider.
How to use Sleep Balm?
1. Prepare for Relaxation: Before bedtime, create a calm environment—dim the lights, and make sure you're in a quiet, comfortable space.
2. Apply to Pulse Points: Take a small amount of Tadheen Sleep Balm and apply it to pulse points such as your temples, wrists, the back of your neck, and behind your ears. These areas allow the soothing aroma to be absorbed and released throughout the night.
3. Massage Gently: Gently massage the balm into the skin with your fingertips. Use light, circular motions to enhance relaxation and ensure even distribution.
4. Breathe Deeply: Close your eyes, take deep, calming breaths, and let the soothing fragrance of the balm help quiet your mind and relax your body.
5. Use Regularly: For best results, apply the balm 30 minutes before bed to help wind down and promote a restful night’s sleep. You can also use it during stressful times or when you need help relaxing.
Are your products cruelty-free?
Tadheen strictly prohibits animal testing having begun its commitment to alternative testing methods over 70 years ago. We ourselves do not test on animals nor do we ask others to conduct animal testing for us. If obligated by law or regulatory bodies for reasons of safety, however, limited exceptions may apply. Our consumers’ safety and peaceful coexistence between nature, people, and business is priority and Afsar Chemical Industry remains committed to providing quality products worldwide.
Can Tadheen products be used for sensitive skin?
If you have known sensitivity to certain ingredients, please carefully review the ingredient list before purchasing the product. We also recommend you speak with your healthcare provider before purchasing. Before using any products for the first time, we always recommend that you perform a patch test on your forearm in case of any skin sensitivities.
Are Tadheen products safe for those pregnant or breastfeeding?
We recommend you consult your physician before making any changes to your daily routine.
Can I use Tadheen products if I have a skin condition; i.e. rosacea, cystic acne, dermatitis, etc.?
We recommend you consult your primary care physician or dermatologist in regards to your particular skin condition before making any changes to your daily routine.
Are your products oil-free?
We incorporate a variety of different kinds of naturally derived oils and other oil-based ingredients for their nourishing benefits in many of our products. Please reach out to us if you have specific concerns or questions about the oil content of a product, and we will be happy to assist you with further details on the particular product.
Are your products fragrance-free?
Some of our products are formulated without fragrance, and others are infused with botanical ingredients that naturally contain fragrance components. We also may add fragrance during manufacturing processes for some products to capture the essence of our plant-inspired formula. Our goal is to provide high performance skincare with a luxurious sensorial experience while delivering the best results.
Are your product 100% clean and Ayurvedic?
Yes, all Tadheen products are crafted with care using 100% natural and Ayurvedic ingredients. Our formulations are free from harmful chemicals, parabens, and synthetic additives, ensuring that every product is as clean and pure as nature intended. We source our ingredients from trusted suppliers who adhere to sustainable and ethical practices, and our products are designed to be gentle yet effective, drawing from the ancient wisdom of Ayurveda to promote holistic wellness.
Are your product approved for kids?
Yes, Tadheen products are made with natural and safe ingredients, making them suitable for most children. However, we always recommend checking the product label for age recommendations and performing a patch test on a small area of skin to ensure there are no sensitivities or allergic reactions.
For children under the age of 2, we recommend consulting with a healthcare provider before using any topical product, especially if your child has sensitive skin or specific allergies.
Our products are formulated with care to provide gentle and effective relief, but as every child’s skin can be different, it's always best to take a cautious approach.
How do I report a counterfeit or knockoff product?
If you've discovered what appears to be a counterfeit or knockoff Tadheen product online or offline, you can let us know at info@tadheen.in. Your report helps us protect loyal customers and fans like you, as well as our intellectual property like trademarks, product names, and advertising materials. Your effort will go a long way in helping us keep our customers safe, so thank you from all of us at Tadheen!
Payments & TAXES
Collapsible content
What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, Rupay and UPI.
Do you offer gift cards?
At the moment, Tadheen does not offer gift cards.
How are my sales taxes calculated?
The sales tax rate is determined by the destination of the product (i.e., the shipping address). The rate can vary depending on the country, state, or even local municipality where the delivery is made.